What if this isn’t a big enough deal?
If it’s bothering you enough to be reading this, it’s worth writing down, even with no plan to ever send it anywhere. Most parents aren’t sure at the start either.
Questions before you start.
Privacy, letters, parent rooms and what Assembly can do for you.
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About Assembly
Will this actually make a difference?
Assembly cannot promise a result. It gives you one place to set out what happened, choose a next step, keep dates and replies together and, if you decide, send a calm letter. That can make the process easier to follow even when the outcome is uncertain.
Is this about attacking schools?
The opposite. Assembly exists to make it easier for a school to respond well. One calm, factual letter signed by several families is easier to act on than thirty heated emails. No public naming, no point-scoring, just clear information and a fair process.
How does this help the school, not just us?
A clear, factual letter is faster for a school to read, understand and respond to than a scattered thread of messages. Assembly keeps the sent date and reply together, and shows a timing note only where the policy itself publishes one, in the policy’s own words. The goal is a working relationship with your school, not a paper trail for a fight.
Isn’t this just another group chat?
No. The group chat is where things get lost, and a real worry gets buried under twenty replies about the canteen roster. In a parent room, parents let in people they know, conversations stay with actual issues, and talk turns into action when you’re ready: a record, a letter, a request parents support together. Being let in isn’t an identity or guardianship check.
What does it cost?
Assembly is free to use because money should not be the reason a concern goes unheard. There are no ads, we do not sell case data, and there is no premium tier that holds back the useful parts.
Is this legal advice?
No. We explain how the process works, with sources: who to contact, what they can do, and any timing the policy actually sets out. Check the linked source before relying on it. If you need advice about your specific situation, a qualified advocate or community legal service may be able to help; Assembly does not choose or endorse one.
When something isn’t right
What if my child isn’t safe?
If a child is in danger right now, call Triple Zero (000). Assembly isn’t for emergencies.
If you think a child is being abused or neglected, you can report it to child protection in your state straight away. That runs alongside anything with the school, not after it, so you don’t have to raise it with the school first. Choose your state on the pathway and it shows who to contact, with the official page for each.
My child is being bullied. Where do I start?
Usually with the school. Start a record, choose Bullying or cyberbullying as the kind of concern, and write down what happened and when: dates and specifics make the letter stronger, and the record keeps them in order. If the school doesn’t act, the pathway shows where it can go next in your state.
If your child is at risk of harm, read What if my child isn’t safe? above.
Will the school know it’s me?
A fair worry: nobody wants their child to feel it in the classroom tomorrow. Your private record is yours alone; room conversations, once a moderator has let them through, are seen only by the room’s members. A letter you send is from you. For a room request, the school sees how many members support it, and the names of those who chose to show theirs. It never sees the conversation.
Does Assembly email the school for me?
No, and that’s deliberate. We write the letter with you and you send it from your own email, so the school’s reply comes back to you directly rather than through us. Tell us the day it went and we’ll carry every date from there.
What if the school doesn’t reply?
That’s the moment most people give up, and it’s the moment Assembly is built for. Your record keeps the sent date and the silence that followed. Assembly shows the next step from your state’s published policy, with its source, and never invents a deadline.
Can I print my record, or keep a copy?
Yes. On your record, Export evidence bundle puts it all on one page: what happened, every dated entry, your letters and the photos kept with it. Print it or save it as a PDF from there. Check it before you share it, because it has your private notes and draft letters in it.
Can I add photos?
Yes, in two places. On a record, keep a photo of a note, a message or a letter under Photos and documents: only you can see it, and it goes into your evidence bundle. In a room, a post or a reply can carry photos. A person looks at them first, and where and when a photo was taken, and on what phone, is taken out before anyone else can open it.
Your class’s room
How do I get into my class’s room?
Find your class and ask to join, or open an invite link another parent shared. Rooms are private, so someone already in the room lets you in: its rep, or two members who say they know you. Until then you’ll see Waiting to be let in, and the room’s members see your name on its waiting list, so if you know someone in there, ask them to look. Turn on alerts and you’ll hear the moment you’re in. No room for your class yet? Start one. You’ll be its rep, and you let in the parents who ask.
What’s a group across the school?
Your class has its room. A group is for families from any class who share something: dyslexia support, families new to Australia, a sports team. It works like a room: someone already in it lets you in, posts are checked before others see them, and everyone in it can see who else is there. You’ll find your school’s groups on Parent rooms, or by searching for what they’re about. If the one you need isn’t there, start it: a name, and one line on who it’s for.
Can I take back something I’ve posted?
Yes. A conversation you started, or a reply, can be changed or deleted until a moderator lets it through: Edit and Delete are right under it. After that, ask a moderator to take it down: the option is on the conversation or the reply itself. An ask for a hand can be withdrawn, a date you added cancelled and a roster you started closed.
Can I leave a room or group?
Yes. Open it, press Joined at the top, then Leave. What you’ve posted stays. Your open asks close, and roster turns or help you’d agreed to give go back to the room, with anyone counting on you told. You can ask to join again whenever you like. Still waiting to be let in? Open the room and press Withdraw request, at the foot of the page.
Can someone be removed from a room?
Only by the room. Nobody can put someone out on their own, not even a rep. Any member can tap that parent’s name and ask the room to vote, with a reason that everyone, that parent included, reads. For a week, the members who were in the room when it opened vote; everyone sees the totals, nobody sees who voted which way. Removing someone takes more than half of them and never fewer than three, so a room needs at least four members for a vote. Someone voted out can ask to join again after 90 days. If they stay, a new vote about them waits 30 days. If the reason given breaks the rules, use Report this vote and a moderator can end it; for a post or reply that crosses the line, use Report on it, and a moderator can act straight away.
Can I see my plans in my phone’s calendar?
Yes. Your week gathers everything you’ve said yes to across your rooms: roster turns, help you’re giving or getting, get-togethers and dates to remember. Make your calendar link there and add it to the calendar you already use. It keeps itself up to date within a few hours, and it has your plans in it, never private notes.
Your account
How do I change my name, email or phone number?
In Account. Your name is the one other parents see in your rooms. Your email is the one you sign in with, and changing it asks for your password. A phone number is optional: nobody in a room sees it, and it goes only to a family you’re helping, or who’s helping you, if you choose.
I’ve forgotten my password. How do I get back in?
With your recovery code. Assembly never sends emails, so there’s no reset link: choose Forgotten your password? on the sign-in page, then enter your email, your newest recovery code and a new password. You make a code in Account, under Recovery code, and each new one replaces the last.
No code? The same page has our address. Email us from the one you signed up with, and a person will help you back in.
What if I’m still signed in on a lost phone or a shared computer?
Open Account and press Sign out on other devices. Within a minute, any other phone or computer signed in as you needs your password again, and alerts stop arriving on it. The one you’re using stays signed in. Changing your password does the same.
Why aren’t my alerts arriving?
Alerts come only to the phones and computers you turn them on for, in Account, under Alerts. Do that on each device, then press Send a test alert. If it doesn’t arrive, the page says why: the browser may be set to block Assembly’s notifications, and on an iPhone or iPad, Assembly has to be added to the Home Screen first.
Can I close my account?
Yes, at any time, in Account, under Close your account. Your private records go with it, every note, letter and photo. What you wrote in a room or group stays there without your name on it, but the photos on your posts and replies are deleted. It can’t be undone, so the same place lets you download a copy of your data first.
Still have a question?
Ask us. A person reads every message during Australian business hours.